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Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

General FAQs

6

  • City hall is located at:
    403 Butler Avenue
    Tybee Island, GA 31328

    City council meetings are held on the 2nd and 4th Thursday of each month at 7 p.m.
    General FAQs

  • Questions can be answered and reservations made by by emailing City Hall's Event Coordinator, Robyn Rosner, at rrosner@cityoftybee.gov.  

    General FAQs

  • The beach is a public area that is open and accessible to all persons. Tybee’s beaches are city maintained and subjected to reasonable regulation in order to promote the health, safety, welfare and morals of all persons as well as provide a unique area for all persons to pursue peaceful relaxation and quiet enjoyment in a reasonable manner. The City recognizes that it is desirable and necessary to preserve the unique nature of the beach areas, and to protect all persons who utilize those areas, the issuance of a temporary beach and/or special events permit may be required for activity beyond that of usual beachgoers. Please be aware that the primary purpose of the beach is for public use, and a permit for your event may not be possible. For further permit information please see the Special Events Planning page.

    General FAQs

  • You may view the list of current openings and obtain copies of the job description at City Hall at 403 Butler Avenue or view it online. This page lists the title, salary, essential functions, qualifications and the last date for accepting applications. You can download an application from the
    General FAQs

  • Fill out the water/sewer/trash service application. The form is available online or can be picked up from City Hall during the hours of Monday - Friday, 8 a.m. - 5 p.m.

    Once completed, return the form to the Water Department at City Hall along with your deposit.

    City Hall is located at:
    403 Butler Avenue
    Tybee Island, GA 31328
    General FAQs

  • When you construct a new building, add to an existing building, alter the interior, make repairs, or otherwise rehabilitate a structure, you will need a permit.


    A permit is also required for such items as installing a fence, swimming pool, or dock, removing a tree, installing a driveway, demolition of a structure, etc.


    Before starting any project, discuss permit requirements with the Planning and Zoning staff located in City Hall. They can be contacted via phone at 912-472-5031.

    General FAQs

Planning & Zoning

12

  • When you construct a new building, add to an existing building, alter the interior, make repairs, or otherwise rehabilitate a structure, you will need a permit.


    A permit is also required for such items as installing a fence, swimming pool, or dock, removing a tree, installing a driveway, demolition of a structure, etc.


    Before starting any project, discuss permit requirements with the Planning and Zoning staff located in City Hall. They can be contacted via phone at 912-472-5031.

    Planning & Zoning

  • A business license is required to operate a business in Tybee Island. To obtain a business license or inquire about license fees, visit City Hall at:

    403 Butler Avenue
    Tybee Island, GA 31328

    They can be contacted via phone at 912-472-5072.
    Planning & Zoning

  • Zoning and land use planning exists to protect the health, safety and welfare of the community and to help preserve property values. When moving or establishing a new business check the location's zoning to be sure it is allowed in the area of the City where you plan for it to be located. Staff can determine the zone or zones that are compatible with your intended business or construction.
    Planning & Zoning

  • Depending on the type of business and the zoning, a variety of parking requirements, height restrictions, density limitations, landscaping regulations and other items may apply. Planning and Zoning staff can help with this matter, visit or call them at 912-472-5031 to determine what is necessary for your type of enterprise.
    Planning & Zoning

  • Building inspections are handled through the Planning and Zoning Department. Some inspections are handled by Chatham County staff under contract with the City of Tybee Island. Two very good reasons for building inspections are:

    - To insure compliance with the minimum building standards

    - To protect the health safety and welfare of owners and occupants by insuring the structure will withstand loads and wind forces


    Contact Planning and Zoning staff for more information at 912-472-5033.

    Planning & Zoning

  • The City's sign ordinance regulates the type, number, size, height, placement, and area for signage, as well as permitting requirements. Only permanently constructed signs are allowed.

    Wind-driven, portable and animated signs are permitted temporarily. Similarly, a light and glare ordinance regulates the type, height, placement, foot candle level, and permitting requirements for all exterior signs and lights to protect sea turtles.

    Contact Planning and Zoning staff for more information at 912-472-5031.
    Planning & Zoning

  • The display of any merchandise outside of any building is generally prohibited. Conducting business outside of any building or on public property is prohibited, except where allowed by code. If you have any questions please contact City Hall at 912-472-5072.
    Planning & Zoning

  • Please contact the Planning and Zoning Department at 912-472-5030 to discuss the details of your proposed tree or landscaping project.

    The City of Tybee Island's tree regulations are within Article 7 of the Land Development Code. A permit is required prior to removing a tree. A permit is not required for planting trees, pruning trees, or for small landscaping projects. Installing or repairing a lawn sprinkler system requires a permit. A permit may be required prior to beginning a project that will affect the drainage of the property or disturb more than 100 square feet of dirt.

    For all properties, the greenspace ordinance (Land Development Code Section 3-165) requires a minimum of 65% of the required setback area to remain in a vegetative state.

    Native plants and conservation landscaping are encouraged. One source for information about native plants appropriate for your specific conditions is the University of Georgia's
    Planning & Zoning

  • New construction projects and renovations may involve stormwater control requirements. To find out what is required contact Department of Public Works, Stormwater Division at 912-472-5041 or the Water/Sewer Department at 912-472-5051.
    Planning & Zoning

  • The Chatham County Fire Marshal does Life Safety inspections. To ascertain that your facility complies with fire safety regulations contact the Planning and Zoning staff to schedule an inspection at 912-472-5030.
    Planning & Zoning

  • Before you place signs for a yard sale or special event please contact the Planning and Zoning Department at 912-472-5030.
    Planning & Zoning

  • The answers to some questions will vary, depending on the zoning, size, use, and other factors unique to your property. Please check with the City before taking action, whether you are building a new structure or moving into an existing one. You will save time, energy and money by calling as soon as possible. If you have additional questions please
    Planning & Zoning

Utility Billing

6

  • Fill out the water/sewer/trash/yard waste service application below. If you want to utilize Auto Pay with your checking account for utility billing, also complete the ACH form. The forms are available online or can be picked up from City Hall during the hours of Monday - Friday, 8 a.m. - 4 p.m. 

    You will also need to include the top page of your settlement statement with the application.

    Once completed, return the form to the Utilities Clerk by email (gail.perry@cityoftybee.gov) or at City Hall. Your deposit will be charged on the first bill.

    Water/Sewer Service Application

    ACH Authorization Form

    City Hall is located at:

    403 Butler Avenue

    Tybee Island, GA 31328

    Utility Billing

  • For residential customers, the deposit is $200. Commercial Accounts require a $500 deposit. All accounts require a $35 set-up fee. Deposits are reflected on the first utility bill. 

    Utility Billing

  • City Council establishes fees and charges based on anticipated expenditures. City ordinances are available at City Hall for more detailed information concerning fees and charges. Also, a utility rate schedule can be obtained on line or by request.

    Utility Billing

  • Payments at City Hall can be made by cash, check, money order or credit cards. Credit card payments can be made over the phone. If you want to utilize Auto Pay with your checking account for utility billing, also complete the ACH form below. The forms are available online or can be picked up from City Hall during the hours of Monday - Friday, 8 a.m. - 4 p.m.

    All credit card transactions will include a convenience fee. To avoid this fee, use your checking account and complete the ACH form. 

    ACH Authorization Form

    Utility Billing

  • Bills are mailed by the 5th working day of each month. They are delinquent on the 25th of that month and must be received by the cashier by closing. Bills received after due date will be charged a $15 late fee.

    Utility Billing

  • Yes, the fees and charges include an availability of service component plus a usage component. The fees and charges are structured to bring in the needed revenues to provide the needed services.

    Utility Billing

City Jobs

6

  • Start by applying for an open position. Jobs that are available are posted on the bulletin board at City Hall or on the
    City Jobs

  • You may view the list of current openings and obtain copies of the job description at City Hall at 403 Butler Avenue or view it online. This page lists the title, salary, essential functions, qualifications and the last date for accepting applications. You can download an application from the
    City Jobs

  • Submit your application to the Human Resources Department, Monday through Friday between 8 a.m. - 5 p.m., up to the job's closing date.

    Submit a separate application for each position that you apply for.

    Download an
    City Jobs

  • Your application is reviewed by the hiring department to determine if you meet the minimum qualifications. It is very important that you complete the application thoroughly and include all work experience. Also include other information that is relevant to the job such as licenses, professional affiliations, classes you have completed and all other special qualifications.
    City Jobs

  • The hiring department will contact you for an interview.
    City Jobs

  • The City offers an excellent benefits package, including 100% coverage on medical and dental insurance for the employee, basic life insurance, long term disability, pension plan, FMLA leave, Employee Assistant Program and continuing education assistance.
    City Jobs

Water Supply

16

  • Call the Water Department, at 912-472-5051, if you discover this problem during normal business hours. If the problem occurs outside working hours, call the City of Tybee Island's Police Department Dispatch Desk on their non-emergency number at 912-786-5600. They will contact the Water Department's on-call staff to begin repairs.
    Water Supply

  • Water quality standards for safe drinking water are set by the USEPA, GEPD, and GDNR. The water we serve you meets or exceeds all of these requirements. See our Consumer Confidence Report (CCR) that provides the results of our water testing for the past year.

    If you have questions about your water quality, please call our Department at 912-472-5051 or 912-472-5053. Billing questions must be directed to 912.472.5025.
    Water Supply

  • City of Tybee Island adds chlorine to the water to ensure the water is free from harmful bacteria. The department has installed several chlorine pump stations throughout our service area. On average there are about 0.6 parts per million of chlorine in our water.
    Water Supply

  • - Fill a clean container.
    - Leaving it slightly uncovered, allow it to stand overnight.
    - The chlorine will evaporate.
    - To speed up the process, warm the water.
    - Be sure to store the dechlorinated water in the refrigerator.
    Water Supply

  • City of Tybee Island follows EPA regulations and guidelines for water system lead testing. Our tests indicate that, system-wide, the lead levels in City of Tybee Island water are below the EPA limits.

    However, lead and/or copper from your home's plumbing can leach into your water. Lead /copper pipes are easily scratched with a house key, leaving a shiny streak. A private laboratory can test a sample of your water to test for lead and/ or copper.

    For more information, see the
    Water Supply

  • City of Tybee Island follows EPA regulations and guidelines for water system mercury testing. Our tests indicate that, system-wide the mercury levels in City of Tybee Island water are nondetectable at parts per billion range of detection.
    Water Supply

  • Fluoride prevents tooth decay and is essential for proper development of bones and teeth. On average there is 0.83 parts per million of fluoride in our drinking water. City of Tybee Island does not add fluoride to its water, what exists is naturally occurring and well within EPA regulation and guidelines.
    Water Supply

  • The pH of our water remains in the neutral range averaging 7.23.
    Water Supply

  • Often odors that appear to be coming from running water are coming from the drain. If it seems that your water has a “rotten egg” odor, fill a glass with water and take it to another room. If the water has no odor in the other room, then the odor is probably coming from the drain. Cleaning the drain will usually correct the problem.

    Chlorine odors occur when the residual chlorine disinfectant gases (CL2) combine with gases given off by common household items. New carpets, paint, flowers, pine wreaths, upholstery, scented soaps and other household products produce gases called VOCs (Volatile Organic Compounds). When the chlorine gas and VOCs combine, you may get a smell that does not smell like either chlorine or the source of the VOC. Some of the most common descriptions of the odors are cat urine, fuel oil or chemicals.

    To reduce these odors, try putting a fan in your window to air out your home to reduce the level of VOCs or use a carbon filter to reduce the level of CL2.

    One interesting contributing factor is that your hot water heater builds up contaminants that cause odors when the hot water is used. Hot water heaters need to be flushed periodically to prevent these build ups. Flushing once a year is usually sufficient and amazingly effective.
    Water Supply

  • Rusty, yellow water comes from mineral deposits stirred up during hydrant flushing, fire-fighting, line breaks or maintenance. The local fire department lists scheduled hydrant flushing in the newspaper. Try not to use water during these times to avoid pulling deposits into your home's plumbing.

    Rusty water will generally clear up within 2-3 hours after the line is repaired or hydrant closed. You will need to run your cold water for several minutes to flush the rusty water from the lines in your house. Try not to run the hot water because that can deposit rust in your hot water tank.

    If your laundry gets stained by rusty water, keep it moist. Buy a rust remover and follow the directions on the package.
    Water Supply

  • Cloudy or milky-looking water is usually caused by dissolved air bubbles in the water. Air bubbles are harmless and are caused by pressure changes, temperature changes, water that is too hot (above 140° F) and faucet aerators. To check for air bubbles, fill a glass container with water: if the cloudiness is caused by air bubbles, it will clear from the bottom of the container toward the top.
    Water Supply

  • Black, brown or rusty particles can be caused by minerals breaking loose during hydrant flushing, line breaks or line maintenance. Flush your lines by running the cold water for several minutes. If the water does not clear, the particles could be coming from breakthroughs in your hot water heater or filter system. Call a licensed plumber to investigate the problem.

    If white or tan particles are floating on the surface of the water, the problem may be coming from your hot water heater. The plastic dip tubes in water heaters often disintegrate with pieces going through the plumbing or being trapped in faucet aerators. Call a licensed plumber to investigate the problem.
    Water Supply

  • Bacteria, fungus and mold spores normally found in the air can cause rings in your toilet bowl. Wet surfaces provide ideal conditions, and the organisms reproduce rapidly, growing together to form a ring. The color of the ring depends on the species of bacteria, mold or fungus.

    You can easily remove the rings with a toilet bowl brush and household cleaners. Close the toilet lid to reduce the number of spores and reduce the light needed for growth.
    Water Supply

  • Scientists have not yet discovered why pinhole leaks occur. National experts currently think that pitting in pipes can start from many factors, including:
    - Substandard pipe manufacturing
    - Improper installation
    - Improper electrical grounding
    - Excess plumbing flux
    Water Supply

  • Not necessarily. Check the bottled water label or contact the bottled water supplier for test results on their product. Under special circumstances, such as an emergency, bottled water is a good choice.

    The U.S. Environmental Protection Agency regulates public water systems. As shown in our Consumer Confidence Report (CCR), City of Tybee Island’s water supply meets all federal and state EPA drinking water standards. Bottled water must comply with Food and Drug Administration regulations, which must be equal to EPA standards for drinking water. Most required monitoring under the FDA regulations is not as frequent as the monitoring done on City of Tybee Island’s water.

    Depending on the source of the water and the treatment process, some bottled waters may contain more or less amounts of substances than tap water. Some studies have shown that microbial growth may occur in bottled water during storage due to the lack of residual disinfectant. City of Tybee Island adds chlorine to its system to control microbial growth.

    People with compromised immune systems should check the water quality test results for City of Tybee Island and the bottled water supplier, and consult their doctor before deciding which source is best for them.
    Water Supply

  • EPA publications contain more information about drinking water and your health. Read them on the
    Water Supply

Sewer Collection System

10

  • A sewer tap is the physical connection point where the homeowner’s lateral connects to the city sewer line.
    Sewer Collection System

  • The lateral is the sewer constructed by private owners for private use on their property. In other words, the lateral serves a single user, not the community. The lateral connects your home to the city sewer. The maintenance and repair of the entire lateral line is the responsibility of the homeowner.
    Sewer Collection System

  • Municipal sewage is sewage collected from residences, public buildings, industries and commercial establishments, such as restaurants.
    Sewer Collection System

  • The sanitary sewer system consists of all public structures (pipes, lift stations, sewer lines and manholes) within the collection system and is designed to carry municipal sewage to the wastewater treatment plant. If a pipe conveys water which needs to be treated, it is a sanitary sewer.
    Sewer Collection System

  • An outfall sewer receives wastewater from the collection system or from the wastewater treatment plant and carries it to the point of final discharge into the Savannah River/Ocean. All sewage on Tybee is treated at the treatment plant.
    Sewer Collection System

  • When you contact the Water/Sewer Department with your concerns, someone will usually be sent to investigate, within an hour. Issues will be resolved as soon as possible.
    Sewer Collection System

  • City employees do not have legal authority to dispatch crews onto private property, to perform work without a legal document granting temporary or permanent access. This legal document is called an easement. The easement allows city employees or contractors to perform maintenance on a publicly owned structure within the boundaries of the easement.
    Sewer Collection System

  • Request are prioritized based on 3 criteria:

    - Public health and/or safety
    - Environmental impact
    - Severity of the problem requiring repair
    Sewer Collection System

  • If you are experiencing a sewer problem, call the Water/Sewer Department at 912-472-5051, if between the hours of 7:30 a.m. to 4:30 p.m. Call the Police Department’s non-emergency line at 912-786-5600, after hours or on weekends or holidays. The officer who answers will call the person from the Water/Sewer department who is on call.
    Sewer Collection System

  • Spills on private property or in buildings are the responsibility of the property owner. The streets or right of ways will be cleaned by city personnel. The city maintains sewers on a regular basis, but because there is no way to control inappropriate debris from being placed into the sewer, sometimes blockages will occur.
    Sewer Collection System

Annual Water Quality Report

6

  • We are pleased to present this year's Annual Water Quality Report (Consumer Confidence Report) as required by the Safe Drinking Water Act (SDWA). This report is designed to provide details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies. This report is a snapshot of last year's water quality. We are committed to providing you with information because informed customers are our best allies.
    Annual Water Quality Report

  • Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and infants can be particularly at risk from infections. These people should seek advice about drinking water from their health care providers.

    EPA/Centers for Disease Control (CDC) guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Water Drinking Hotline at 800-426-4791.
    Annual Water Quality Report

  • Groundwater is the only source for the city of Tybee Island and pumped for the upper Floridan Aquifer.
    Annual Water Quality Report

  • These are not required for groundwater systems at this time.
    Annual Water Quality Report

  • Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency's (EPA) Safe Drinking Water Hotline at 800-426-4791.

    The sources of drinking water (both tap water and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material, and can pick up substances resulting from the presence of animals or from human activity: microbial contaminants, such as viruses and bacteria, that may come from sewage treatment plants, septic systems, agricultural livestock operations, and wildlife; inorganic contaminants, such as salts and metals, which can be naturally occurring or result from urban stormwater runoff, industrial, or domestic wastewater discharges, oil and gas production, mining, or farming; pesticides and herbicides, which may come from a variety of sources such as agriculture, urban stormwater runoff, and residential uses; organic Chemical Contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff, and septic systems; and radioactive contaminants, which can be naturally occurring or be the result of oil and gas production and mining activities. In order to ensure that tap water is safe to drink, EPA prescribes regulations that limit the amount of certain contaminants in water provided by public water systems. Food and Drug Administration (FDA) regulations establish limits for contaminants in bottled water which must provide the same protection for public health.
    Annual Water Quality Report

  • City hall is located at:
    403 Butler Avenue
    Tybee Island, GA 31328

    City council meetings are held on the 2nd and 4th Thursday of each month at 7 p.m.
    Annual Water Quality Report

Beach Rules & Regulations

2

  • Questions can be answered and reservations made by emailing City Hall's Event Coordinator, Robyn Rosner, at rrosner@cityoftybee.gov.

    Beach Rules & Regulations

  • Reservations are not required for groups on the beach, although you may be subject to availability of space on your arrival. The City may issue permits for events occurring on the beach; however, be aware that the primary purpose of the beach is for public use, and a permit for your event may not be possible. Please see our City's event planning page for more information on the beach permitting process.

    Beach Rules & Regulations

Tybee Island Beach Shoreline Protection Project

14

  • This joint project between the U.S. Army Corps of Engineers, Savannah District, and the City of Tybee Island, will replace sand on the beach at Tybee Island to aid in storm damage reduction.
    Tybee Island Beach Shoreline Protection Project

  • Construction is currently scheduled to start in early November 2014 and conclude in late February 2015.
    Tybee Island Beach Shoreline Protection Project

  • We have not awarded a contract for this project. The contract solicitation period will begin on August 5. We expect to award the contract no later than September 30.
    Tybee Island Beach Shoreline Protection Project

  • We won’t know exact costs until we award the contract. The costs of the project will be shared by the Corps of Engineers and the City of Tybee Island and the State of Georgia.
    Tybee Island Beach Shoreline Protection Project

  • We may add up to approximately 1.4 million cubic yards of sand to the beach.
    Tybee Island Beach Shoreline Protection Project

  • While there will be some disruption to beach activities, the work will be performed outside the normal tourist season. Only sections of the beach will be closed to public access as the project progresses. As the contractor finishes in each designated work area, it will reopened to the public. The public will have adequate access to recreational use of the beach throughout the project.
    Tybee Island Beach Shoreline Protection Project

  • Yes. The City of Tybee Island is a full partner in this project.
    Tybee Island Beach Shoreline Protection Project

  • The City of Tybee will endeavor to keep interested parties informed via their web site, particularly on the pages associated with the Beach Task Force.
    Tybee Island Beach Shoreline Protection Project

  • The U.S. Army Corps of Engineers will award this project to a prime contractor with expertise in this type of work. Hiring workers and subcontractors then becomes the responsibility of the prime contractor.
    Tybee Island Beach Shoreline Protection Project

  • The last beach renourishment was completed in December 2008. It came in under budget and ahead of schedule.
    Tybee Island Beach Shoreline Protection Project

  • This will be the final renourishment to complete the 50-year project life cycle which ends in 2024. Any subsequent renourishments will require a new project authorization from Congress.
    Tybee Island Beach Shoreline Protection Project

  • The federal government will cover 60.7% of the cost and the non-federal sponsor, the City of Tybee Island, will cover 39.3%.
    Tybee Island Beach Shoreline Protection Project

  • The Army Corps of Engineers and the City of Tybee Island will keep the public informed about the project, its daily location, and safety precautions throughout the project.
    Tybee Island Beach Shoreline Protection Project

  • We will take sand from a pre-designated, ocean ‘borrow site’ about 1 mile off- shore of Tybee Island which was used for the previous renourishment in 2008.
    Tybee Island Beach Shoreline Protection Project

Water, Sewer & Sanitation Questions

16

  • City Council establishes fees and charges based on anticipated expenditures to provide the corresponding services.
    Water, Sewer & Sanitation Questions

  • High usage
    - New or more serious leaks in faucets or toilets
    - Broken water lines
    - Incorrect meter reading or clerical error
    - Failed water meter
    - Theft of water, or vandalism by others
    Water, Sewer & Sanitation Questions

  • A simple process may be followed to detect if leaks and/or broken water lines exist:
    - Inspect all faucets and toilets for running water
    - Discontinue all water usage during the next steps
    - Write down the “reading” from the water meter
    - Wait 5 or 10 minutes, with no water running, and write down the “reading” from the water meter again.
    - Compare the two readings. If the second reading shows a larger number, water is flowing somewhere. If water usage was discontinued during the 5 to 10 minute test period, there is either a leak or a broken pipe. A plumber may be needed. The test can be repeated.
    Water, Sewer & Sanitation Questions

  • A simple water meter test can be made by filling buckets of known sizes with water, reading the meter before and after, and seeing if the total volume of water matches the usage indicated on the water meter; for instance, a 5-gallon bucket could be filled and refilled a total of 5 times, and the water meter "before" and "after" readings should indicate about 25 gallons of water used. Other water usage at the address should, of course, be discontinued during this brief test period.
    Water, Sewer & Sanitation Questions

  • The city will check for reading input errors or meter calibration if requested by the customer. If the meter reading was incorrect, of if the meter has failed, there is no charge for this service. Otherwise, there is a $25 service charge assessed to the customer. Adjustments to the water and sewer bill can be made as appropriate, and if the meter is faulty, it will be replaced by the city at no charge to the customer.
    Water, Sewer & Sanitation Questions

  • The utility bill summarizes payment information. City ordinances are available at City Hall for review of the more complete requirements.
    Water, Sewer & Sanitation Questions

  • Yes. The fees and charges include an availability of service component plus a usage component. The fees and charges are structured to bring in the needed revenues to provide the needed services.
    Water, Sewer & Sanitation Questions

  • Yes. Exceptions may be made, but only in cases of exceptional circumstances or unusual occurrences, such as a result of personal or family illness or death, minor arithmetic errors, unusual postal delays, or unexpected, documented hardship.
    Water, Sewer & Sanitation Questions

  • Bills are rendered monthly by the 5th working day of each month. A delinquency fee of $15 is assessed on all accounts for which payment is not received on the 25th of that month. The delinquency fee may be waived when a sworn affidavit is provided by the utility customer that no bill was received due to circumstances beyond their control.
    Water, Sewer & Sanitation Questions

  • Water service is subject to discontinuation whenever the total charges are delinquent for 2 months of service. Restoration of water service can occur only after the delinquent bill is paid in full, including the delinquency fees. The cut-off cut-on service charge is $25 when water department personnel are dispatched to a customer’s address for reconnection of water. This will also apply for disconnection of water after hours.
    Water, Sewer & Sanitation Questions

  • The city shall have the right to adjust water and sewer bills in the case of loss of water through an "excusable defect" in the customers water line. An excusable defect is due to a rupture or leakage caused by weather, settlement, corrosion, wear or accident. No leak adjustment shall be granted for irrigation systems, hose leaks, pools,fountains,hot tubs spas or other outdoor features No credit will be granted for sewer charges on pools, spas or the like. A plumbing repair bill or other evidence of repair must accompany a request for adjustment. The amount of adjustment to the water or sewer bill will be determined by averaging the past 12 months of usage. Credit may be given for one-half of the rate charged to usage in excess of the average.The city would credit half the cost of the leak and shall be approved by the City Manager.
    Water, Sewer & Sanitation Questions

  • Utility customers may order a meter re-read which shall include a meter accuracy check for a $25 service charge. If the meter reading was wrong or the meter is found to be defective the fee will be waived.
    Water, Sewer & Sanitation Questions

  • Water, sewer and sanitation bills are the responsibility of property owners. If the owners allow the bills to be sent to their tenants and the bill is not paid prior to them leaving it is the responsibility of the owner to pay the bill. The city does require a $200.00 deposit with all applications for service.The property owner and the tenant must sign a waiver to put the bill in the renter’s name this waiver clearly states that the owner is responsible for the payment of the bill.
    Water, Sewer & Sanitation Questions

  • City side door garbage and recycling pickup service is accomplished weekly using uniform roll-our carts. Yard trash is to be placed adjacent to the city right-of-way and it is picked up weekly. Large items such as household goods, appliances, and furniture must be taken to collection dumpsters at the Tybee Island Public Works Complex on Polk Street. Please do not put construction debris in carts. Do not put any Hazardous material in carts. Used motor oil/batteries can be disposed of at Tybee Public Works on Polk Street which is open 7:30 a.m. to 3:30 p.m. Monday through Friday and Noon to 2 p.m. on Saturday and Sunday.
    Water, Sewer & Sanitation Questions

  • You can call 912-964-2000. This is will put you directly to Atlantic Waste to report your missed pickup. You may also file a report online on the Sanitation Services page, which results in reporting to help make sure your problem gets resolved in a timely manner.
    Water, Sewer & Sanitation Questions

  • Senior Citizens who file for homestead exemptions for their primary residence at Tybee can also apply for half-off discounts on the base rates for water and sewer by coming to City Hall to file. You must apply for this service fee reduction each year by April 1st. Seniors must meet the age and household income requirements and provide proof of income each year.
    Water, Sewer & Sanitation Questions

Water Quality

15

  • The City of Tybee Island pumps its water directly from the Upper Floridian Aquifer from 3 wells here on island.
    Water Quality

  • Water quality standards for safe drinking water are set by the USEPA and GDNR. The water we serve you meets or exceeds all of these requirements.

    Our annual Consumer Confidence Report (CCR) provides the results of our water testing for the past year.

    If you have questions about your water quality, please call our Dept. at 912-472-5051 or 912-472-5053. Billing questions must be directed to extension 912.472.5025.
    Water Quality

  • City of Tybee Island adds chlorine to the water to ensure the water is free from harmful bacteria. The department has installed several chlorine pump stations throughout our service area. On average there are about 0.8 parts per million of chlorine in our water.
    Water Quality

  • Fill a clean container. Leaving it slightly uncovered, allow it to stand overnight. The chlorine will evaporate. To speed up the process, warm the water. Be sure to store the dechlorinated water in the refrigerator.
    Water Quality

  • The City of Tybee Island follows EPA regulations and guidelines for water system lead testing. Our tests indicate that, system-wide, the lead levels in City of Tybee Island water are below the EPA limits.

    However, lead and/or copper from your home's plumbing can leach into your water. Lead /copper pipes are easily scratched with a house key, leaving a shiny streak. A private laboratory can test a sample of your water to test for lead and/ or copper.
    Water Quality

  • The City of Tybee Island follows EPA regulations and guidelines for water system mercury testing. Our tests indicate that, system-wide; the mercury levels in City of Tybee Island water are non-detectable at parts per billion range of detection.
    Water Quality

  • Fluoride prevents tooth decay and is essential for proper development of bones and teeth. On average there is 0.83 parts per million of fluoride in our drinking water. City of Tybee Island does not add fluoride to its water; what exists is naturally occurring and well within EPA regulations and guidelines.
    Water Quality

  • The pH of our water remains in the neutral range averaging 7.23.
    Water Quality

  • Often odors that appear to be coming from running water are coming from the drain. If it seems that your water has a “rotten egg” odor, fill a glass with water and take it to another room. If the water has no odor in the other room, then the odor is probably coming from the drain. Cleaning the drain will usually correct the problem.

    Chlorine odors occur when the residual chlorine disinfectant gases (CL2) combine with gases given off by common household items. New carpets, paint, flowers, pine wreaths, upholstery, scented soaps and other household products produce gases called VOCs (Volatile Organic Compounds). When the chlorine gas and VOCs combine, you may get a smell that does not smell like either chlorine or the source of the VOC. Some of the most common descriptions of the odors are cat urine, fuel oil or chemicals.

    To reduce these odors, try putting a fan in your window to air out your home to reduce the level of VOCs or use a carbon filter to reduce the level of CL2.

    One interesting contributing factor is that your hot water heater builds up contaminants that cause odors when the hot water is used. Hot water heaters need to be flushed periodically to prevent these build ups. Flushing once a year is usually sufficient and amazingly effective.
    Water Quality

  • Rusty, yellow water comes from mineral deposits stirred up during hydrant flushing, fire-fighting, line breaks or maintenance. The local fire department lists scheduled hydrant flushing in the newspaper. Try not to use water during these times to avoid pulling deposits into your home's plumbing.

    Rusty water will generally clear up within 2-3 hours after the line is repaired or hydrant closed. You will need to run your cold water for several minutes to flush the rusty water from the lines in your house. Try not to run the hot water because that can deposit rust in your hot water tank.

    If your laundry gets stained by rusty water, keep it moist. Buy a rust remover and follow the directions on the package.
    Water Quality

  • Cloudy or milky-looking water is usually caused by dissolved air bubbles in the water. Air bubbles are harmless and are caused by pressure changes, temperature changes, water that is too hot (above 140° F) and faucet aerators. To check for air bubbles, fill a glass container with water: if the cloudiness is caused by air bubbles, it will clear from the bottom of the container toward the top.
    Water Quality

  • Black, brown or rusty particles can be caused by minerals breaking loose during hydrant flushing, line breaks or line maintenance. Flush your lines by running the cold water for several minutes. If the water does not clear, the particles could be coming from breakthroughs in your hot water heater or filter system. Call a licensed plumber to investigate the problem.

    If white or tan particles are floating on the surface of the water, the problem may be coming from your hot water heater. The plastic dip tubes in water heaters often disintegrate with pieces going through the plumbing or being trapped in faucet aerators. Call a licensed plumber to investigate the problem.
    Water Quality

  • Bacteria, fungus and mold spores normally found in the air can cause rings in your toilet bowl. Wet surfaces provide ideal conditions, and the organisms reproduce rapidly, growing together to form a ring. The color of the ring depends on the species of bacteria, mold or fungus.

    You can easily remove the rings with a toilet bowl brush and household cleaners. Close the toilet lid to reduce the number of spores and reduce the light needed for growth.
    Water Quality

  • Scientists have not yet discovered why pinhole leaks occur. National experts currently think that pitting in pipes can start from many factors, including:
    - Substandard pipe manufacturing
    - Improper installation
    - Improper electrical grounding
    - Excess plumbing flux
    Water Quality

  • Not necessarily. Check the bottled water label or contact the bottled water supplier for test results on their product. Under special circumstances, such as an emergency, bottled water is a good choice.

    The U.S. Environmental Protection Agency regulates public water systems. As shown in our Consumer Confidence Report (CCR), City of Tybee Island’s water supply meets all federal and state EPA drinking water standards. Bottled water must comply with Food and Drug Administration regulations, which must be equal to EPA standards for drinking water. Most required monitoring under the FDA regulations is not as frequent as the monitoring done on City of Tybee Island’s water.

    Depending on the source of the water and the treatment process, some bottled waters may contain more or less amounts of substances than tap water. Some studies have shown that microbial growth may occur in bottled water during storage due to the lack of residual disinfectant. City of Tybee Island adds chlorine to its system to control microbial growth.

    People with compromised immune systems should check the water quality test results for City of Tybee Island and the bottled water supplier, and consult their doctor before deciding which source is best for them.

    Learn more about the difference between bottled and tap water on our
    Water Quality

Short Term Rentals

25

  • Yes, all of the information must be completed to prevent any delays in processing the application.

    Short Term Rentals

  • No, you do not have to complete the application personally. If you sign the Authorization Letter the manager or management company can complete the application on your behalf.

    Short Term Rentals

  • Yes, you must complete the application in full and indicate that you have a long-term lease.

    Short Term Rentals

  • The City will not issue new STR certificates to properties located in R-1, R-1B or R-2 zoning districts. If your property is located in a zoning district other than R-1, R-1B or R-2, please fill out the STR application.

    Short Term Rentals

  • Property zoning district information can be found at https://www.chathamtax.org/.

    Short Term Rentals

  • Applications can be submitted January 1through March 31 in person or online at Short Term Rental Application.

    Short Term Rentals

  • All STR applications must be submitted by March 31. Your current STR Certificate will remain valid until a renewal decision is made.

    Short Term Rentals

  • STR Applications can be obtained in several ways:

    1. Online Portal at Short Term Rental Application (completed online)
    2. Downloaded from Short Term Rentals | Tybee Island, GA (completed manually and returned to the city)
    3. Picked up in person from Code Compliance Office at the South Annex, 1509 Strand Avenue (completed manually and returned to the city)
    Short Term Rentals

  • All applications will be reviewed in the order they are received and processed on a first come first serve basis. Your current STR Certificate will remain valid until a renewal decision is made.

    Short Term Rentals

  • An application must be completed for each STR property requesting a certificate.

    Short Term Rentals

  • If you have multiple STR units on the same property, and the property has not been subdivided, you are only required to complete one application. However, if the property has been subdivided, each unit will need its own application.

    Short Term Rentals

  • Your unit parcel number or PIN can be found at https://www.chathamtax.org/.

    Short Term Rentals

  • If completing online, you will have the option to pay online. You will also have the option to apply online, and then complete payment in person at city hall. 

    If manually completing an application, once your application has been approved, you must make payments at City Hall, 403 Butler Avenue, or South Annex, 1509 Strand Avenue. Payme is by cash, check or credit card (convenience fees may apply). A certificate will not be issued until payment is received.

    Short Term Rentals

  • Determining the fee you need to pay for your STR is based on the occupancy for the property. Each applicant will pay a $200.00 base fee. In addition to the base fee, each applicant will be responsible for an additional occupancy fee based on the rental unit’s occupancy using the following formula:

    1. Total Occupancy of one to five persons: $10.00 per person
    2. Total Occupancy of six to 10 persons: $15.00 per person
    3. Total Occupancy of more than 10 persons: $20.00 per person

    For example, a five-bedroom house would be 10 plus two equaling 12 total. Therefore, the fee should be calculated as $200.00 + $20.00 per person ($20 x 12) equaling a total of $440.00.

    Short Term Rentals

  • Determining the maximum occupancy of an STR is calculated as two adults per bedroom plus two additional adults for the dwelling. For example, a four-bedroom house would be eight plus two, equaling 10 in total.

    Short Term Rentals

  • The number of bedrooms must be consistent with the property records found at https://www.chathamtax.org/. 

    Short Term Rentals

  • You will submit a tax return to the City with payment. A tax return is required each month, even if no tax is due. Payments can be made by cash, check or credit card (convenience fees apply). Link to Tax Return: Monthly Room (Hotel Motel) Tax Return

    You can also submit online at Room Tax Monthly Return

    Short Term Rentals

  • Yes, a monthly room tax return must be completed even if no taxes are due.

    Short Term Rentals

  • You will need to contact your 3rd party vendor or log into your account.

    Short Term Rentals

  • If your STR is a one- or two-family unit, it is required to have a sign that is not less than 18 inches by 24 inches and not larger than 24 inches by 24 inches. It should be located on the address side of the property and be legible and visible from the street. It should include a name and an emergency contact phone number.

    If the unit is a multi-family unit, a sign 8 ½ inches by 11 inches should be legible and visible from a publicly accessible area outside of the unit. It should include a name and an emergency contact phone number.

    More information about the signage requirements can be found in Tybee Island City Code Section 4-051.(5).

    Short Term Rentals

  • It is like a business license that allows you to operate your property as a business. An OTC is required if you conduct business on your STR property and do not qualify for an exemption. Those requiring an OTC should submit an OTC application with the STR application.

    Short Term Rentals

  • Information on exemptions can be found on the City website under “Occupational Tax & Exemption Resources.” Properties are not considered a business if the only business conducted on the property is merely maintaining the property for a rental and therefore would be exempt from the OTC requirement.

    Short Term Rentals

  • March 31st is the due date for 2025 applications. Please submit your OTC application or exemption form with the STR application.

    Short Term Rentals

  • The cost is $135. We will notify you that your application is approved for payment. Payment can be made by cash, check or credit card (convenience fees apply).

    Short Term Rentals

  • If you believe you have made an overpayment of occupational taxes to the City of Tybee Island and wish to claim a refund, please email the City of Tybee Island Finance Department at financehelp@cityoftybee.gov. You will be emailed a refund claim form. The OTC refund is available for three years only.

    Short Term Rentals

Municipal Court

4

  • Sentences for specific violations, including local ordinance offenses, may involve a probation term along with any additional conditions set by the Judge. Probationers are required to report to, Ofc. Nicole Jones with Southeast Probation. She may be reached at 912-388-2470 (EXT 2009). The Tybee Municipal Court will not be able to take any payments once you are sentenced to probation.

    Municipal Court

  • The court cannot provide legal advice. However, if you have legal questions while in court, you can apply for a public defender, as one is available at every court session. For more information on how to apply, you can contact the clerk's office.

    Municipal Court

  • Most citations can be paid online at paytybee.org. If you are able to pay your citation online before your court date, you will not be required to appear in court. However, if you are unable to pay online, a court appearance will be necessary due to the severity of your charges.

    If you are unsure, please contact the court for further clarification.

    Municipal Court

  • To request a continuance you will email the court, court@cityoftybee.gov in the email please include your first and last name, your date of birth, and a few sentences to explain why you are requesting a continuance. Please keep in mind that the court is not obligated to grant continuance request. 

    Municipal Court
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