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1. Is my water safe?

We are pleased to present this year's Annual Water Quality Report (Consumer Confidence Report) as required by the Safe Drinking Water Act (SDWA). This report is designed to provide details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies. This report is a snapshot of last year's water quality. We are committed to providing you with information because informed customers are our best allies. View Consumer Confidence Reports (CCRs)

2. Do I need to take special precautions?

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and infants can be particularly at risk from infections. These people should seek advice about drinking water from their health care providers.

EPA/Centers for Disease Control (CDC) guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Water Drinking Hotline at 800-426-4791.

3. Where does my water come from?

Groundwater is the only source for the city of Tybee Island and pumped for the upper Floridan Aquifer.

4. Is a source water assessment required and can you tell me its availability?

These are not required for groundwater systems at this time.

5. Why are there contaminants in my drinking water?

Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency's (EPA) Safe Drinking Water Hotline at 800-426-4791.

The sources of drinking water (both tap water and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material, and can pick up substances resulting from the presence of animals or from human activity: microbial contaminants, such as viruses and bacteria, that may come from sewage treatment plants, septic systems, agricultural livestock operations, and wildlife; inorganic contaminants, such as salts and metals, which can be naturally occurring or result from urban stormwater runoff, industrial, or domestic wastewater discharges, oil and gas production, mining, or farming; pesticides and herbicides, which may come from a variety of sources such as agriculture, urban stormwater runoff, and residential uses; organic Chemical Contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff, and septic systems; and radioactive contaminants, which can be naturally occurring or be the result of oil and gas production and mining activities. In order to ensure that tap water is safe to drink, EPA prescribes regulations that limit the amount of certain contaminants in water provided by public water systems. Food and Drug Administration (FDA) regulations establish limits for contaminants in bottled water which must provide the same protection for public health.

6. How can I get involved?

City hall is located at:
403 Butler Avenue
Tybee Island, GA 31328

City council meetings are held on the 2nd and 4th Thursday of each month at 7 p.m.

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1. How do I reserve City rental facilities?

Questions can be answered and reservations made by emailing City Hall's Event Coordinator, Robyn Rosner, at rrosner@cityoftybee.gov.

2. Can I reserve a spot on the beach for my group?

Reservations are not required for groups on the beach, although you may be subject to availability of space on your arrival. The City may issue permits for events occurring on the beach; however, be aware that the primary purpose of the beach is for public use, and a permit for your event may not be possible. Please email City Hall's Event Coordinator, Robyn Rosner, at rrosner@cityoftybee.gov for more information on the beach permitting process or to discuss your event details.

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1. How do I get started?

Start by applying for an open position. Jobs that are available are posted on the bulletin board at City Hall or on the website.

2. How do I find out about open City Jobs?

You may view the list of current openings and obtain copies of the job description at City Hall at 403 Butler Avenue or view it online. This page lists the title, salary, essential functions, qualifications and the last date for accepting applications. You can download an application from the job posting.

3. How do I apply?

Submit your application to the Human Resources Department, Monday through Friday between 8 a.m. - 5 p.m., up to the job's closing date.

Submit a separate application for each position that you apply for.

Download an online application.

4. What happens to my application?

Your application is reviewed by the hiring department to determine if you meet the minimum qualifications. It is very important that you complete the application thoroughly and include all work experience. Also include other information that is relevant to the job such as licenses, professional affiliations, classes you have completed and all other special qualifications.

5. How will I be notified if I'm found to be qualified for the job?

The hiring department will contact you for an interview.

6. What are some of the benefits of City employment?

The City offers an excellent benefits package, including 100% coverage on medical and dental insurance for the employee, basic life insurance, long term disability, pension plan, FMLA leave, Employee Assistant Program and continuing education assistance.

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1. How do I reserve city rental facilities?

Questions can be answered and reservations made by emailing City Hall's Event Coordinator, Robyn Rosner, at rrosner@cityoftybee.gov. 

2. Can I reserve a spot on the beach for my group?

Reservations are not required for groups on the beach, although you may be subject to availability of space on your arrival. The City may issue permits for events occurring on the beach; however, be aware that the primary purpose of the beach is for public use, and a permit for your event may not be possible. Please email City Hall's Event Coordinator, Robyn Rosner, at rrosner@cityoftybee.gov for more information on the beach permitting process or to discuss your event details.

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1. How does my company become an accepted vendor to do business with the City?

If you are a contractor or vendor who wishes to participate in RFPs or to sell products and services, you must first apply to be on the City's approved vendor list. You will need to return or review the documents found on the City's Finance page at http://www.cityoftybee.org/admin/FAQ.aspx#VendorAppn.

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1. How can I get involved?

City hall is located at:
403 Butler Avenue
Tybee Island, GA 31328

City council meetings are held on the 2nd and 4th Thursday of each month at 7 p.m.

2. How do I reserve City rental facilities?

Questions can be answered and reservations made by by emailing City Hall's Event Coordinator, Robyn Rosner, at rrosner@cityoftybee.gov.  

3. Can I reserve a spot on the beach for my group?

The beach is a public area that is open and accessible to all persons. Tybee’s beaches are city maintained and subjected to reasonable regulation in order to promote the health, safety, welfare and morals of all persons as well as provide a unique area for all persons to pursue peaceful relaxation and quiet enjoyment in a reasonable manner. The City recognizes that it is desirable and necessary to preserve the unique nature of the beach areas, and to protect all persons who utilize those areas, the issuance of a temporary beach and/or special events permit may be required for activity beyond that of usual beachgoers. Please be aware that the primary purpose of the beach is for public use, and a permit for your event may not be possible. For further permit information please see the Special Events Planning page.

4. How do I find out about open City Jobs?

You may view the list of current openings and obtain copies of the job description at City Hall at 403 Butler Avenue or view it online. This page lists the title, salary, essential functions, qualifications and the last date for accepting applications. You can download an application from the job posting.

5. How do I initiate water, sewer and trash service?

Fill out the water/sewer/trash service application. The form is available online or can be picked up from City Hall during the hours of Monday - Friday, 8 a.m. - 5 p.m.

Once completed, return the form to the Water Department at City Hall along with your deposit.

City Hall is located at:
403 Butler Avenue
Tybee Island, GA 31328

6. Will I need a building permit?

When you construct a new building, add to an existing building, alter the interior, make repairs, or otherwise rehabilitate a structure, you will need a permit.

A permit is also required for such items as installing a fence, swimming pool, or dock, removing a tree, installing a driveway, demolition of a structure, etc.

Before starting any project, discuss permit requirements with the Planning and Zoning staff located in City Hall. They can be contacted via phone at 912-472-5030.

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1. Will I need a building permit?

When you construct a new building, add to an existing building, alter the interior, make repairs, or otherwise rehabilitate a structure, you will need a permit.

A permit is also required for such items as installing a fence, swimming pool, or dock, removing a tree, installing a driveway, demolition of a structure, etc.

Before starting any project, discuss permit requirements with the Planning and Zoning staff located in City Hall. They can be contacted via phone at 912-472-5030.

2. How do I get a business license and what does one cost?

A business license is required to operate a business in Tybee Island. To obtain a business license or inquire about license fees, visit City Hall at:

403 Butler Avenue
Tybee Island, GA 31328

They can be contacted via phone at 912-472-5072.

3. Why are zoning and land use so important in the City?

Zoning and land use planning exists to protect the health, safety and welfare of the community and to help preserve property values. When moving or establishing a new business check the location's zoning to be sure it is allowed in the area of the City where you plan for it to be located. Staff can determine the zone or zones that are compatible with your intended business or construction.

4. What can you tell me about parking requirements, height restrictions and other regulations?

Depending on the type of business and the zoning, a variety of parking requirements, height restrictions, density limitations, landscaping regulations and other items may apply. Planning and Zoning staff can help with this matter, visit or call them at 912-472-5031 to determine what is necessary for your type of enterprise.

5. Who does building inspections and why do I need them?

Building inspections are handled through the Planning and Zoning Department. Some inspections are handled by Chatham County staff under contract with the City of Tybee Island. Two very good reasons for building inspections are:

- To insure compliance with the minimum building standards

- To protect the health safety and welfare of owners and occupants by insuring the structure will withstand loads and wind forces

Contact Planning and Zoning staff for more information at 912-472-5033.

6. What do I need to know about signs and exterior lighting?

The City's sign ordinance regulates the type, number, size, height, placement, and area for signage, as well as permitting requirements. Only permanently constructed signs are allowed.

Wind-driven, portable and animated signs are permitted temporarily. Similarly, a light and glare ordinance regulates the type, height, placement, foot candle level, and permitting requirements for all exterior signs and lights to protect sea turtles.

Contact Planning and Zoning staff for more information at 912-472-5031.

7. Can I show or sell merchandise outside?

The display of any merchandise outside of any building is generally prohibited. Conducting business outside of any building or on public property is prohibited, except where allowed by code. If you have any questions please contact City Hall at 912-472-5072.

8. Are there requirements for tree protection and landscaping?

Please contact the Planning and Zoning Department at 912-472-5030 to discuss the details of your proposed tree or landscaping project.

The City of Tybee Island's tree regulations are within Article 7 of the Land Development Code. A permit is required prior to removing a tree. A permit is not required for planting trees, pruning trees, or for small landscaping projects. Installing or repairing a lawn sprinkler system requires a permit. A permit may be required prior to beginning a project that will affect the drainage of the property or disturb more than 100 square feet of dirt.

For all properties, the greenspace ordinance (Land Development Code Section 3-165) requires a minimum of 65% of the required setback area to remain in a vegetative state.

Native plants and conservation landscaping are encouraged. One source for information about native plants appropriate for your specific conditions is the University of Georgia's Marine Extension Service database.

9. Who do I ask about stormwater management and public utilities?

New construction projects and renovations may involve stormwater control requirements. To find out what is required contact Department of Public Works, Stormwater Division at 912-472-5041 or the Water/Sewer Department at 912-472-5051.

10. Who does fire inspections?

The Chatham County Fire Marshal does Life Safety inspections. To ascertain that your facility complies with fire safety regulations contact the Planning and Zoning staff to schedule an inspection at 912-472-5030.

11. I'm having a yard sale, or my organization is hosting a special event, can I put up signs to advertise it?

Before you place signs for a yard sale or special event please contact the Planning and Zoning Department at 912-472-5030.

12. What about other questions that I need answered?

The answers to some questions will vary, depending on the zoning, size, use, and other factors unique to your property. Please check with the City before taking action, whether you are building a new structure or moving into an existing one. You will save time, energy and money by calling as soon as possible. If you have additional questions please contact the Planning and Zoning Department.

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1. What is a sewer tap?

A sewer tap is the physical connection point where the homeowner’s lateral connects to the city sewer line.

2. What is a service line?

The lateral is the sewer constructed by private owners for private use on their property. In other words, the lateral serves a single user, not the community. The lateral connects your home to the city sewer. The maintenance and repair of the entire lateral line is the responsibility of the homeowner.

3. What is municipal sewage?

Municipal sewage is sewage collected from residences, public buildings, industries and commercial establishments, such as restaurants.

4. What is a sanitary sewer system?

The sanitary sewer system consists of all public structures (pipes, lift stations, sewer lines and manholes) within the collection system and is designed to carry municipal sewage to the wastewater treatment plant. If a pipe conveys water which needs to be treated, it is a sanitary sewer.

5. What is an outfall sewer?

An outfall sewer receives wastewater from the collection system or from the wastewater treatment plant and carries it to the point of final discharge into the Savannah River/Ocean. All sewage on Tybee is treated at the treatment plant.

6. What happens when I request service from the Water/Sewer Department?

When you contact the Water/Sewer Department with your concerns, someone will usually be sent to investigate, within an hour. Issues will be resolved as soon as possible.

7. Why does the City research easements on my property when handling my sewer repair problems?

City employees do not have legal authority to dispatch crews onto private property, to perform work without a legal document granting temporary or permanent access. This legal document is called an easement. The easement allows city employees or contractors to perform maintenance on a publicly owned structure within the boundaries of the easement.

8. How are repair requests prioritized?

Request are prioritized based on 3 criteria:

- Public health and/or safety
- Environmental impact
- Severity of the problem requiring repair

9. What should a customer do when a sewage backup occurs in the home or yard?

If you are experiencing a sewer problem, call the Water/Sewer Department at 912-472-5051, if between the hours of 7:30 a.m. to 4:30 p.m. Call the Police Department’s non-emergency line at 912-786-5600, after hours or on weekends or holidays. The officer who answers will call the person from the Water/Sewer department who is on call.

10. Who is responsible for cleaning up sewage spills and overflows?

Spills on private property or in buildings are the responsibility of the property owner. The streets or right of ways will be cleaned by city personnel. The city maintains sewers on a regular basis, but because there is no way to control inappropriate debris from being placed into the sewer, sometimes blockages will occur.

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1. What is the purpose of this project?

This joint project between the U.S. Army Corps of Engineers, Savannah District, and the City of Tybee Island, will replace sand on the beach at Tybee Island to aid in storm damage reduction.

2. When will this project begin and end?

Construction is currently scheduled to start in early November 2014 and conclude in late February 2015.

3. Who will perform this beach renourishment?

We have not awarded a contract for this project. The contract solicitation period will begin on August 5. We expect to award the contract no later than September 30.

4. How much is the contract worth?

We won’t know exact costs until we award the contract. The costs of the project will be shared by the Corps of Engineers and the City of Tybee Island and the State of Georgia.

5. How many cubic yards of sand will be added to the beach during this project?

We may add up to approximately 1.4 million cubic yards of sand to the beach.

6. How much will this project disrupt beach activities?

While there will be some disruption to beach activities, the work will be performed outside the normal tourist season. Only sections of the beach will be closed to public access as the project progresses. As the contractor finishes in each designated work area, it will reopened to the public. The public will have adequate access to recreational use of the beach throughout the project.

7. Have you coordinated this project with the City of Tybee Island, its mayor and its city council?

Yes. The City of Tybee Island is a full partner in this project.

8. Where can I go to track progress of this project?

The City of Tybee will endeavor to keep interested parties informed via their web site, particularly on the pages associated with the Beach Task Force.

9. Will local workers be hired to perform work on this contract?

The U.S. Army Corps of Engineers will award this project to a prime contractor with expertise in this type of work. Hiring workers and subcontractors then becomes the responsibility of the prime contractor.

10. When was the last beach renourishment at Tybee Island?

The last beach renourishment was completed in December 2008. It came in under budget and ahead of schedule.

11. When will the next beach renourishment be conducted?

This will be the final renourishment to complete the 50-year project life cycle which ends in 2024. Any subsequent renourishments will require a new project authorization from Congress.

12. What is the cost-share ratio for this project?

The federal government will cover 60.7% of the cost and the non-federal sponsor, the City of Tybee Island, will cover 39.3%.

13. Will you give the public adequate notice about this project?

The Army Corps of Engineers and the City of Tybee Island will keep the public informed about the project, its daily location, and safety precautions throughout the project.

14. Where will you obtain sand for this project?

We will take sand from a pre-designated, ocean ‘borrow site’ about 1 mile off- shore of Tybee Island which was used for the previous renourishment in 2008.

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1. How do I initiate water, sewer and trash service?

Fill out the water/sewer/trash service application. The form is available online or can be picked up from City Hall during the hours of Monday - Friday, 8 a.m. - 5 p.m.

Once completed, return the form to the Water Department at City Hall along with your deposit.

City Hall is located at:
403 Butler Avenue
Tybee Island, GA 31328

2. How much are the deposits for water, sewer and trash?

For residential customers, the deposit is $200. Commercial Accounts require a $500 deposit and will be evaluated after 1 year. At that time the deposit can be adjusted to the average bill or the lesser of the 2.

3. Are there any other fees associated with water, sewer and trash service?

All new accounts are charged a $35 set up fee.

4. How are the fees and charges established?

City Council establishes fees and charges based on anticipated expenditures. City ordinances are available at City Hall for more detailed information concerning fees and charges. Also, a utility rate schedule can be obtained on line or by request.

5. What type of payment does City Hall accept for utility bills?

Payments at City Hall can be made by cash, check, money order or credit cards. Credit card payments can be made over the phone. Bank drafts are also available, and the form is available at City Hall or online. Payments can also be made by credit card online.

6. When are bills sent, and when are unpaid bills delinquent?

Bills are mailed by the 5th working day of each month. They are delinquent on the 25th of that month and must be received by the cashier by closing. Bills received after due date will be charged a $15 late fee.

7. Does everyone have to pay water, sewer and sanitation charges all year?

Yes, the fees and charges include an availability of service component plus a usage component. The fees and charges are structured to bring in the needed revenues to provide the needed services.

8. What discounts are available to senior citizens and how do I apply?

Senior citizens who file and qualify for homestead exemptions on their primary residence on Tybee and meet age and income requirements are given half-off the base rates for water and sewer and no charge for recycle. Application for Homestead Exemption can be made from January through April 1st. House hold income must be below 30,000 and proof of income and age must be submitted. All Citizens who have Stephen's Day qualify for the discounted rate on trash and recycling.

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1. What is the source of our water?

The City of Tybee Island pumps its water directly from the Upper Floridian Aquifer from 3 wells here on island.

2. How do I get information about water quality?

Water quality standards for safe drinking water are set by the USEPA and GDNR. The water we serve you meets or exceeds all of these requirements.

Our annual Consumer Confidence Report (CCR) provides the results of our water testing for the past year.

If you have questions about your water quality, please call our Dept. at 912-472-5051 or 912-472-5053. Billing questions must be directed to extension 912.472.5025. View Consumer Confidence Reports (CCRs)

3. Why is there chlorine in the water?

City of Tybee Island adds chlorine to the water to ensure the water is free from harmful bacteria. The department has installed several chlorine pump stations throughout our service area. On average there are about 0.8 parts per million of chlorine in our water.

4. How do I decrease the amount of chlorine in my water (for fish tanks, plant watering, etc.)?

Fill a clean container. Leaving it slightly uncovered, allow it to stand overnight. The chlorine will evaporate. To speed up the process, warm the water. Be sure to store the dechlorinated water in the refrigerator.

5. Is there lead in my water?

The City of Tybee Island follows EPA regulations and guidelines for water system lead testing. Our tests indicate that, system-wide, the lead levels in City of Tybee Island water are below the EPA limits.

However, lead and/or copper from your home's plumbing can leach into your water. Lead /copper pipes are easily scratched with a house key, leaving a shiny streak. A private laboratory can test a sample of your water to test for lead and/ or copper.

6. Is there mercury in my water?

The City of Tybee Island follows EPA regulations and guidelines for water system mercury testing. Our tests indicate that, system-wide; the mercury levels in City of Tybee Island water are non-detectable at parts per billion range of detection.

7. Why is there fluoride in the water?

Fluoride prevents tooth decay and is essential for proper development of bones and teeth. On average there is 0.83 parts per million of fluoride in our drinking water. City of Tybee Island does not add fluoride to its water; what exists is naturally occurring and well within EPA regulations and guidelines.

8. What is the pH level of City of Tybee Island’s water?

The pH of our water remains in the neutral range averaging 7.23.

9. If my water has an odor, what should I do?

Often odors that appear to be coming from running water are coming from the drain. If it seems that your water has a “rotten egg” odor, fill a glass with water and take it to another room. If the water has no odor in the other room, then the odor is probably coming from the drain. Cleaning the drain will usually correct the problem.

Chlorine odors occur when the residual chlorine disinfectant gases (CL2) combine with gases given off by common household items. New carpets, paint, flowers, pine wreaths, upholstery, scented soaps and other household products produce gases called VOCs (Volatile Organic Compounds). When the chlorine gas and VOCs combine, you may get a smell that does not smell like either chlorine or the source of the VOC. Some of the most common descriptions of the odors are cat urine, fuel oil or chemicals.

To reduce these odors, try putting a fan in your window to air out your home to reduce the level of VOCs or use a carbon filter to reduce the level of CL2.

One interesting contributing factor is that your hot water heater builds up contaminants that cause odors when the hot water is used. Hot water heaters need to be flushed periodically to prevent these build ups. Flushing once a year is usually sufficient and amazingly effective.

10. Why is my water sometimes rusty?

Rusty, yellow water comes from mineral deposits stirred up during hydrant flushing, fire-fighting, line breaks or maintenance. The local fire department lists scheduled hydrant flushing in the newspaper. Try not to use water during these times to avoid pulling deposits into your home's plumbing.

Rusty water will generally clear up within 2-3 hours after the line is repaired or hydrant closed. You will need to run your cold water for several minutes to flush the rusty water from the lines in your house. Try not to run the hot water because that can deposit rust in your hot water tank.

If your laundry gets stained by rusty water, keep it moist. Buy a rust remover and follow the directions on the package.

11. Why does my water look cloudy?

Cloudy or milky-looking water is usually caused by dissolved air bubbles in the water. Air bubbles are harmless and are caused by pressure changes, temperature changes, water that is too hot (above 140° F) and faucet aerators. To check for air bubbles, fill a glass container with water: if the cloudiness is caused by air bubbles, it will clear from the bottom of the container toward the top.

12. Why are there particles floating in my water?

Black, brown or rusty particles can be caused by minerals breaking loose during hydrant flushing, line breaks or line maintenance. Flush your lines by running the cold water for several minutes. If the water does not clear, the particles could be coming from breakthroughs in your hot water heater or filter system. Call a licensed plumber to investigate the problem.

If white or tan particles are floating on the surface of the water, the problem may be coming from your hot water heater. The plastic dip tubes in water heaters often disintegrate with pieces going through the plumbing or being trapped in faucet aerators. Call a licensed plumber to investigate the problem.

13. Why is there a pink or black ring in my toilet?

Bacteria, fungus and mold spores normally found in the air can cause rings in your toilet bowl. Wet surfaces provide ideal conditions, and the organisms reproduce rapidly, growing together to form a ring. The color of the ring depends on the species of bacteria, mold or fungus.

You can easily remove the rings with a toilet bowl brush and household cleaners. Close the toilet lid to reduce the number of spores and reduce the light needed for growth.

14. What causes pinhole leaks?

Scientists have not yet discovered why pinhole leaks occur. National experts currently think that pitting in pipes can start from many factors, including:
- Substandard pipe manufacturing
- Improper installation
- Improper electrical grounding
- Excess plumbing flux

15. Is bottled water safer than tap water?

Not necessarily. Check the bottled water label or contact the bottled water supplier for test results on their product. Under special circumstances, such as an emergency, bottled water is a good choice.

The U.S. Environmental Protection Agency regulates public water systems. As shown in our Consumer Confidence Report (CCR), City of Tybee Island’s water supply meets all federal and state EPA drinking water standards. Bottled water must comply with Food and Drug Administration regulations, which must be equal to EPA standards for drinking water. Most required monitoring under the FDA regulations is not as frequent as the monitoring done on City of Tybee Island’s water.

Depending on the source of the water and the treatment process, some bottled waters may contain more or less amounts of substances than tap water. Some studies have shown that microbial growth may occur in bottled water during storage due to the lack of residual disinfectant. City of Tybee Island adds chlorine to its system to control microbial growth.

People with compromised immune systems should check the water quality test results for City of Tybee Island and the bottled water supplier, and consult their doctor before deciding which source is best for them.

Learn more about the difference between bottled and tap water on our dedicated page.

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1. How do I report a water problem, like a leak, sewer backup or drinking water quality issue?

Call the Water Department, at 912-472-5051, if you discover this problem during normal business hours. If the problem occurs outside working hours, call the City of Tybee Island's Police Department Dispatch Desk on their non-emergency number at 912-786-5600. They will contact the Water Department's on-call staff to begin repairs.

2. How do I get information about water quality?

Water quality standards for safe drinking water are set by the USEPA, GEPD, and GDNR. The water we serve you meets or exceeds all of these requirements. See our Consumer Confidence Report (CCR) that provides the results of our water testing for the past year.


If you have questions about your water quality, please call our Department at 912-472-5051 or 912-472-5053. Billing questions must be directed to 912.472.5025. Consumer Confidence Reports (CCRs)

3. Why is there chlorine in the water?

City of Tybee Island adds chlorine to the water to ensure the water is free from harmful bacteria. The department has installed several chlorine pump stations throughout our service area. On average there are about 0.6 parts per million of chlorine in our water.

4. How do I decrease the amount of chlorine in my water (for fish tanks, plant watering, etc.)?

- Fill a clean container.
- Leaving it slightly uncovered, allow it to stand overnight.
- The chlorine will evaporate.
- To speed up the process, warm the water.
- Be sure to store the dechlorinated water in the refrigerator.

5. Is there is lead in my water?

City of Tybee Island follows EPA regulations and guidelines for water system lead testing. Our tests indicate that, system-wide, the lead levels in City of Tybee Island water are below the EPA limits.

However, lead and/or copper from your home's plumbing can leach into your water. Lead /copper pipes are easily scratched with a house key, leaving a shiny streak. A private laboratory can test a sample of your water to test for lead and/ or copper.

For more information, see the EPA’s website.

6. Is there mercury in my water?

City of Tybee Island follows EPA regulations and guidelines for water system mercury testing. Our tests indicate that, system-wide the mercury levels in City of Tybee Island water are nondetectable at parts per billion range of detection.

7. Why is there fluoride in the water?

Fluoride prevents tooth decay and is essential for proper development of bones and teeth. On average there is 0.83 parts per million of fluoride in our drinking water. City of Tybee Island does not add fluoride to its water, what exists is naturally occurring and well within EPA regulation and guidelines.

8. What is the pH level of City of Tybee Island’s water?

The pH of our water remains in the neutral range averaging 7.23.

9. If my water has an odor, what should I do?

Often odors that appear to be coming from running water are coming from the drain. If it seems that your water has a “rotten egg” odor, fill a glass with water and take it to another room. If the water has no odor in the other room, then the odor is probably coming from the drain. Cleaning the drain will usually correct the problem.

Chlorine odors occur when the residual chlorine disinfectant gases (CL2) combine with gases given off by common household items. New carpets, paint, flowers, pine wreaths, upholstery, scented soaps and other household products produce gases called VOCs (Volatile Organic Compounds). When the chlorine gas and VOCs combine, you may get a smell that does not smell like either chlorine or the source of the VOC. Some of the most common descriptions of the odors are cat urine, fuel oil or chemicals.

To reduce these odors, try putting a fan in your window to air out your home to reduce the level of VOCs or use a carbon filter to reduce the level of CL2.

One interesting contributing factor is that your hot water heater builds up contaminants that cause odors when the hot water is used. Hot water heaters need to be flushed periodically to prevent these build ups. Flushing once a year is usually sufficient and amazingly effective.

10. Why is my water sometimes rusty?

Rusty, yellow water comes from mineral deposits stirred up during hydrant flushing, fire-fighting, line breaks or maintenance. The local fire department lists scheduled hydrant flushing in the newspaper. Try not to use water during these times to avoid pulling deposits into your home's plumbing.

Rusty water will generally clear up within 2-3 hours after the line is repaired or hydrant closed. You will need to run your cold water for several minutes to flush the rusty water from the lines in your house. Try not to run the hot water because that can deposit rust in your hot water tank.

If your laundry gets stained by rusty water, keep it moist. Buy a rust remover and follow the directions on the package.

11. Why does my water look cloudy?

Cloudy or milky-looking water is usually caused by dissolved air bubbles in the water. Air bubbles are harmless and are caused by pressure changes, temperature changes, water that is too hot (above 140° F) and faucet aerators. To check for air bubbles, fill a glass container with water: if the cloudiness is caused by air bubbles, it will clear from the bottom of the container toward the top.

12. Why are there particles floating in my water?

Black, brown or rusty particles can be caused by minerals breaking loose during hydrant flushing, line breaks or line maintenance. Flush your lines by running the cold water for several minutes. If the water does not clear, the particles could be coming from breakthroughs in your hot water heater or filter system. Call a licensed plumber to investigate the problem.

If white or tan particles are floating on the surface of the water, the problem may be coming from your hot water heater. The plastic dip tubes in water heaters often disintegrate with pieces going through the plumbing or being trapped in faucet aerators. Call a licensed plumber to investigate the problem.

13. Why is there a pink or black ring in my toilet?

Bacteria, fungus and mold spores normally found in the air can cause rings in your toilet bowl. Wet surfaces provide ideal conditions, and the organisms reproduce rapidly, growing together to form a ring. The color of the ring depends on the species of bacteria, mold or fungus.

You can easily remove the rings with a toilet bowl brush and household cleaners. Close the toilet lid to reduce the number of spores and reduce the light needed for growth.

14. What causes pinhole leaks?

Scientists have not yet discovered why pinhole leaks occur. National experts currently think that pitting in pipes can start from many factors, including:
- Substandard pipe manufacturing
- Improper installation
- Improper electrical grounding
- Excess plumbing flux

15. Is bottled water safer than tap water?

Not necessarily. Check the bottled water label or contact the bottled water supplier for test results on their product. Under special circumstances, such as an emergency, bottled water is a good choice.

The U.S. Environmental Protection Agency regulates public water systems. As shown in our Consumer Confidence Report (CCR), City of Tybee Island’s water supply meets all federal and state EPA drinking water standards. Bottled water must comply with Food and Drug Administration regulations, which must be equal to EPA standards for drinking water. Most required monitoring under the FDA regulations is not as frequent as the monitoring done on City of Tybee Island’s water.

Depending on the source of the water and the treatment process, some bottled waters may contain more or less amounts of substances than tap water. Some studies have shown that microbial growth may occur in bottled water during storage due to the lack of residual disinfectant. City of Tybee Island adds chlorine to its system to control microbial growth.

People with compromised immune systems should check the water quality test results for City of Tybee Island and the bottled water supplier, and consult their doctor before deciding which source is best for them.

16. Where can I find more information?

EPA publications contain more information about drinking water and your health. Read them on the EPA website.

Show All Answers

1. How are the fees and charges established?

City Council establishes fees and charges based on anticipated expenditures to provide the corresponding services.

2. What possible reasons are there for unusually high monthly water and sewer charges?

High usage
- New or more serious leaks in faucets or toilets
- Broken water lines
- Incorrect meter reading or clerical error
- Failed water meter
- Theft of water, or vandalism by others

3. How may water leaks or broken water lines be detected?

A simple process may be followed to detect if leaks and/or broken water lines exist:
- Inspect all faucets and toilets for running water
- Discontinue all water usage during the next steps
- Write down the “reading” from the water meter
- Wait 5 or 10 minutes, with no water running, and write down the “reading” from the water meter again.
- Compare the two readings. If the second reading shows a larger number, water is flowing somewhere. If water usage was discontinued during the 5 to 10 minute test period, there is either a leak or a broken pipe. A plumber may be needed. The test can be repeated.

4. How may a utility customer test for a failed water meter?

A simple water meter test can be made by filling buckets of known sizes with water, reading the meter before and after, and seeing if the total volume of water matches the usage indicated on the water meter; for instance, a 5-gallon bucket could be filled and refilled a total of 5 times, and the water meter "before" and "after" readings should indicate about 25 gallons of water used. Other water usage at the address should, of course, be discontinued during this brief test period.

5. What services are available from the city to help residents?

The city will check for reading input errors or meter calibration if requested by the customer. If the meter reading was incorrect, of if the meter has failed, there is no charge for this service. Otherwise, there is a $25 service charge assessed to the customer. Adjustments to the water and sewer bill can be made as appropriate, and if the meter is faulty, it will be replaced by the city at no charge to the customer.

6. Where is the information regarding payment due dates, late fees, and turn-off requirements?

The utility bill summarizes payment information. City ordinances are available at City Hall for review of the more complete requirements.

7. Must everyone pay water, sewer, and sanitation charges all year?

Yes. The fees and charges include an availability of service component plus a usage component. The fees and charges are structured to bring in the needed revenues to provide the needed services.

8. May exceptions be made to the established due date requirements?

Yes. Exceptions may be made, but only in cases of exceptional circumstances or unusual occurrences, such as a result of personal or family illness or death, minor arithmetic errors, unusual postal delays, or unexpected, documented hardship.

9. When are bills sent, and when are unpaid bills delinquent?

Bills are rendered monthly by the 5th working day of each month. A delinquency fee of $15 is assessed on all accounts for which payment is not received on the 25th of that month. The delinquency fee may be waived when a sworn affidavit is provided by the utility customer that no bill was received due to circumstances beyond their control.

10. When is water service discontinued, and how may water service be resumed?

Water service is subject to discontinuation whenever the total charges are delinquent for 2 months of service. Restoration of water service can occur only after the delinquent bill is paid in full, including the delinquency fees. The cut-off cut-on service charge is $25 when water department personnel are dispatched to a customer’s address for reconnection of water. This will also apply for disconnection of water after hours.

11. When can water/sewer/sanitation billings be adjusted?

The city shall have the right to adjust water and sewer bills in the case of loss of water through an "excusable defect" in the customers water line. An excusable defect is due to a rupture or leakage caused by weather, settlement, corrosion, wear or accident. No leak adjustment shall be granted for irrigation systems, hose leaks, pools,fountains,hot tubs spas or other outdoor features No credit will be granted for sewer charges on pools, spas or the like. A plumbing repair bill or other evidence of repair must accompany a request for adjustment. The amount of adjustment to the water or sewer bill will be determined by averaging the past 12 months of usage. Credit may be given for one-half of the rate charged to usage in excess of the average.The city would credit half the cost of the leak and shall be approved by the City Manager.

12. Will the city investigate questionable utility billings?

Utility customers may order a meter re-read which shall include a meter accuracy check for a $25 service charge. If the meter reading was wrong or the meter is found to be defective the fee will be waived.

13. Can renters or tenants be made responsible for utility bills?

Water, sewer and sanitation bills are the responsibility of property owners. If the owners allow the bills to be sent to their tenants and the bill is not paid prior to them leaving it is the responsibility of the owner to pay the bill. The city does require a $200.00 deposit with all applications for service.The property owner and the tenant must sign a waiver to put the bill in the renter’s name this waiver clearly states that the owner is responsible for the payment of the bill.

14. What are the requirements regarding garbage and trash?

City side door garbage and recycling pickup service is accomplished weekly using uniform roll-our carts. Yard trash is to be placed adjacent to the city right-of-way and it is picked up weekly. Large items such as household goods, appliances, and furniture must be taken to collection dumpsters at the Tybee Island Public Works Complex on Polk Street. Please do not put construction debris in carts. Do not put any Hazardous material in carts. Used motor oil/batteries can be disposed of at Tybee Public Works on Polk Street which is open 7:30 a.m. to 3:30 p.m. Monday through Friday and Noon to 2 p.m. on Saturday and Sunday.

15. Who do I contact with questions or problems with my garbage/recycling?

You can call 912-964-2000. This is will put you directly to Atlantic Waste to report your missed pickup. You may also file a report online on the Sanitation Services page, which results in reporting to help make sure your problem gets resolved in a timely manner. Sanitation Services page.

16. What do senior citizens discounts cover and how can I apply?

Senior Citizens who file for homestead exemptions for their primary residence at Tybee can also apply for half-off discounts on the base rates for water and sewer by coming to City Hall to file. You must apply for this service fee reduction each year by April 1st. Seniors must meet the age and household income requirements and provide proof of income each year.