Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Utility Billing
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Utility Billing
Fill out the water/sewer/trash/yard waste service application below. If you want to utilize Auto Pay with your checking account for utility billing, also complete the ACH form. The forms are available online or can be picked up from City Hall during the hours of Monday - Friday, 8 a.m. - 4 p.m.
You will also need to include the top page of your settlement statement with the application.
Once completed, return the form to the Utilities Clerk by email (gail.perry@cityoftybee.gov) or at City Hall. Your deposit will be charged on the first bill.
Water/Sewer Service Application
City Hall is located at:
403 Butler Avenue
Tybee Island, GA 31328
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Utility Billing
For residential customers, the deposit is $200. Commercial Accounts require a $500 deposit. All accounts require a $35 set-up fee. Deposits are reflected on the first utility bill.
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Utility Billing
City Council establishes fees and charges based on anticipated expenditures. City ordinances are available at City Hall for more detailed information concerning fees and charges. Also, a utility rate schedule can be obtained on line or by request.
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Utility Billing
Payments at City Hall can be made by cash, check, money order or credit cards. Credit card payments can be made over the phone. If you want to utilize Auto Pay with your checking account for utility billing, also complete the ACH form below. The forms are available online or can be picked up from City Hall during the hours of Monday - Friday, 8 a.m. - 4 p.m.
All credit card transactions will include a convenience fee. To avoid this fee, use your checking account and complete the ACH form.
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Utility Billing
Bills are mailed by the 5th working day of each month. They are delinquent on the 25th of that month and must be received by the cashier by closing. Bills received after due date will be charged a $15 late fee.
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Utility Billing
Yes, the fees and charges include an availability of service component plus a usage component. The fees and charges are structured to bring in the needed revenues to provide the needed services.