May exceptions be made to the established due date requirements?
Yes. Exceptions may be made, but only in cases of exceptional circumstances or unusual occurrences, such as a result of personal or family illness or death, minor arithmetic errors, unusual postal delays, or unexpected, documented hardship.

Show All Answers

1. How are the fees and charges established?
2. What possible reasons are there for unusually high monthly water and sewer charges?
3. How may water leaks or broken water lines be detected?
4. How may a utility customer test for a failed water meter?
5. What services are available from the city to help residents?
6. Where is the information regarding payment due dates, late fees, and turn-off requirements?
7. Must everyone pay water, sewer, and sanitation charges all year?
8. May exceptions be made to the established due date requirements?
9. When are bills sent, and when are unpaid bills delinquent?
10. When is water service discontinued, and how may water service be resumed?
11. When can water/sewer/sanitation billings be adjusted?
12. Will the city investigate questionable utility billings?
13. Can renters or tenants be made responsible for utility bills?
14. What are the requirements regarding garbage and trash?
15. Who do I contact with questions or problems with my garbage/recycling?
16. What do senior citizens discounts cover and how can I apply?